Frequently Asked Questions

1. When will I receive my order?

We deliver the handbags worldwide with the help of Belgian Post, DPD, and DHL Worldwide Express. You can choose freely between these 2 providers after you type the shipping adress during the check out process.

We need 2 days of preparation time, and you will receive and email when your handbag(s) has been dispatched along with tracing number. Your purchase will arrive within 2-3 days for Belgium, the Netherland, and Luxembourg;  less than one week in EU, and a litte less than 10 days outside Europe. Please contact us directly if you have any problem with the delivery.

2. Can I pay with Cash on Delivery?

Unfortunately we don’t have the resources to make it possible.

3. What if I want to return, refund, or exchange my purchase?

We would gladly accept returns. Please contact us within 14 days after receive of the item(s), and send it within 30 days after receive of the item(s). You may choose between to resend the item (if we have it in stock), and to receive refund. Please bear in mind that you will bear the return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

There is no return nor refund for customized items and items with reduction price.

We don’t accept any cancellations nor exchange.

4. Can I send my purchase as a gift to another address?

Yes, gladly. Please contact us should you need an extra congratulatory card. Bear in mind that we will need additional time to prepare the card.

5. Is the sales tax / VAT / BTW already included?

We do not charge any sales tax / VAT / BTW to our customer for the moment. Outside Europe, the customer is responsible for any customs entrance fee.

6. Does DUA have a showroom?

DUA is a home-based online store without a permanent showroom. However we showcase our bags in some events. Follow us on Facebook, Instagram, and newsletter for more up to date information. Summer 2019 we have limited display at Combidee : Bredabaan 225, 2930 Brasschaat

7. Does DUA give reduction on wholesale purchases?

Yes. We can provide special insight on wholesale purchases. Please contact us for more information.

8. What if I want to customize / alternate one of the bags?

Some of our bags can be customized upon request. However, this may bring extra cost and waiting time. Also we cannot accept any refund nor return request for these customized bags. Please contact us for more information regarding any possibilities.

9. Will I have to pay customs and import taxes?

Everything will be shipped from Belgium. So NO custom tax for EU adresses. Which means ehen the shipping adress is outside EU, most probably you will have to pay extra customs tax.

10. I have problem during the checkout, whom can I contact regarding this?

Contact Us through email duabags@gmail.com or call / Whatsapp Asti at +32479277806

11 What is Local Pick-Up?

You can pick up the bag(s) in Paternosteratraat 6, 3010 Kessel-lo, Leuven by yourself, to avoid paying shipping fee. The seller will contact you regarding the pick up time.

FAQ